General conditions of sale and delivery times
Clause 1: Purpose
The general terms and conditions of sale described below detail the rights and obligations of the company sunnyshop211 and its customer in the context of the sale of its products.
The sale is deemed concluded on the date of acceptance of the order or immediate purchase by the seller.
Any order or immediate purchase implies unreserved acceptance of these general terms and conditions of sale. These general terms and conditions of sale take precedence over all other conditions, with the exception of those expressly accepted by the seller.
The purchaser declares that he/she has read and accepted these terms and conditions of sale before making an immediate purchase or placing an order.
Clause n° 2 : Price
The prices are firm and definitive. Except for specific conditions specific to the sale, the prices are those appearing in the price catalog on the day of the order.
The prices of the goods sold are those in effect on the day the order is taken. Prices are in euros or dollars and are calculated inclusive of all taxes. But do not take into account the transport costs applicable on the day of the order.
The company sunnyshop211 grants itself the right to modify its prices at any time. However, it undertakes to invoice the ordered goods at the prices indicated at the time of the recording of the order.
Clause 3: Payment
Unless otherwise expressly stipulated in the special terms and conditions, payment of the price must be made in cash when the order is placed. No order will be taken into account unless full payment has been received by this date.
Payments made by the purchaser will only be considered definitive once the amounts due have been received by the service provider.
An invoice will be sent to the buyer on request.
Clause n° 4 : Discount
Advance payments can be made in this case contact me.
Clause 5: Terms of payment
The payment of the orders is carried out:
- or by credit card;
- Or by PayPal payment
At the time of the registration of the order, the buyer will have to pay the totality of the amount of the order.
For payment in instalments. The buyer must pay the full amount of the order at the end of each instalment. The order will not be sent until full payment has been received.
Clause n° 6 : Late payment
In case of non-payment of the delivered goods in whole or in part on the day of receipt, the buyer has to pay to the company sunnyshop211 a late payment penalty equal to three times the legal interest rate.
The legal interest rate is the one in force on the day of delivery of the goods.
As of January 1, 2015, the legal interest rate will be revised every 6 months (Ordinance n°2014-947 of August 20, 2014).
This penalty is calculated on the amount including VAT of the sum still due, and runs from the due date of the price without any prior notice of default being necessary.
In addition to the late payment penalties, any sum, including the deposit, not paid on the due date will automatically give rise to the payment of a fixed penalty of 40 euros due for collection costs.
Articles 441-6, I paragraph 12 and D. 441-5 of the French Commercial Code.
-Resolutory Clause
If within fifteen days following the implementation of the clause "Delayed payment", the buyer has not paid the outstanding amounts, the sale will be automatically resolved and may give right to the allocation of damages to the benefit of the company sunnyshop211.
Clause n° 7 : Retention of title clause
The company sunnyshop211 retains the ownership of the sold goods until the full payment of the price, in principal and in accessories. In this respect, if the buyer is subject to a receivership or a judicial liquidation, the company sunnyshop211 reserves the right to claim, within the framework of the collective procedure, the goods sold and remained unpaid.
Any order received by the seller is considered firm and final.
It implies full acceptance of these general conditions of sale and the obligation to pay for the products ordered.
The buyer has a right of withdrawal of 14 days from the conclusion of the contract, except as provided by Article L.211-28 of the French Consumer Code.
Clause 8: Quotes
In the event that a prior estimate :
the sale is final only after the quotation has been drawn up and confirmation of acceptance of the order has been sent to the purchaser. Estimates drawn up by the service provider are valid for 15 days.
Clause 9: Performance of the service and termination of the contract
Except in the case of special conditions specific to the sale, the service will be carried out within a period of between 2 weeks and 2 months from receipt by the seller of a valid order.
If the seller fails to fulfil his obligation to perform on the date or on expiry of the time limit stipulated above, or, failing this, no later than 30 days after conclusion of the contract, the purchaser may cancel the contract, under the conditions of articles L. 216-2 and L. 216-3 and L. 216-4 of the French Consumer Code, by registered letter with acknowledgement of receipt or in writing on another durable medium, if, after having enjoined the professional, under the same conditions, to provide the service within an additional time limit, the purchaser is entitled to cancel the contract. 216-4 of the French Consumer Code, by registered letter with acknowledgement of receipt or in writing on another durable medium, if, after having enjoined the professional to provide the service within a reasonable additional period, the latter has not complied within this period.
The contract is considered terminated on receipt by the professional of the letter or writing informing him of this termination, unless the professional has performed in the meantime.
Nevertheless, the purchaser may immediately cancel the contract if the professional refuses to provide the service, or if he fails to fulfil his obligation to provide the service on the date stipulated, if this date or deadline constitutes an essential condition of the contract for the purchaser.
This essential condition results from the circumstances surrounding the conclusion of the contract, or from an express request made by the consumer prior to the conclusion of the contract.
The costs and risks associated with this operation are the sole responsibility of the provider.
Except in cases of force majeure, the deposit paid at the time of order is automatically forfeited and cannot be reimbursed.
Clause 10: Delivery
Delivery made :
- by the sending of the goods by the company LA POSTE.
The delivery time indicated during the registration of the order is given only as an indication and is not guaranteed.
Consequently, any reasonable delay in the delivery of the products will not give rise to :
- the awarding of damages;
- cancellation of the order.
The risk of transport is borne entirely by the buyer.
In case of missing or damaged goods during transport, the buyer will have to formulate all the necessary reserves on the order form at reception of the said goods. These reservations must be confirmed in writing within five days of delivery, by registered mail.
The buyer undertakes to pay any taxes applicable in his country, for which the seller shall not be held responsible.
the seller is not responsible for any postal damage. However, please do not hesitate to contact me in case of problems.
Clause 11: Force majeure
The responsibility of the company sunnyshop211 could not be implemented if the non-execution or the delay in the execution of one of its obligations described in the present general conditions of sale results from a case of force majeure. As such, force majeure means any external, unforeseeable and irresistible event within the meaning of Article 1148 of the Civil Code.
Clause n ° 12 : Delivery times
Articles produced to order, lead times are indicative:
Calculated excluding weekends and holidays.
- furniture and bjd parts: between 3 and 4 weeks of treatment
- dioramas between 3 and 4 weeks of treatment
- miniatures between 2 and 3 weeks
- bjd approximately 2 months of treatment
- Any personalized order does not fit into these deadlines. In this case the seller will give a personalized deadline according to the work requested.
Orders with multiple references will be considered with the longest lead time.
Important : Extended deadlines during the summer vacations, allow between 4 and 5 weeks
Clause 13: Exceptions to the cooling-off period
All customers have a legal right of withdrawal within 14 working days from the date of receipt of the parcel.
He has to contact sunnyshop211 in order to agree on a refund or an exchange.
However, if you cancel your order within 14 days of placing it (even 30 minutes later!). Bank or paypal fees, as well as shipping costs (even if offered) will be charged to the customer.
If a return must take place, the costs will also be charged to the customer, and the return must be made with tracking and insurance.
Sunnyshop211 will verify the integrity of the product and validate the exchange or refund procedure.
The product must be perfectly new, UNOPENED AND UNUSED at the time of return for the exchange or refund to take place.
sunnyshop211 reserves the right to refuse a parcel arriving damaged.
No products will be taken back and refunded if they have been used.
NO returns during BLACK FRIDAY or SALES (on sale items)
Clause n° 14 : Cancellation of the order
In the event of cancellation of the order by the purchaser, after acceptance by the seller, for any reason whatsoever other than force majeure. A sum corresponding to 100 % of the amount of the purchase will be acquired by the salesman, as damages, in compensation for the prejudice thus undergone.
Clause No. 15: Returns
Returns accepted by the merchant are only for defective items.
I do not accept returns or exchanges unless the item you purchased
or defective. If you receive a defective item, please contact me at the email address below and provide details of the product and the defect.
I will then tell you how to return the product.
You will be responsible for the shipping costs associated with the return of your item. I am not
You are responsible for any loss or damage that occurs in transit. You must
also, for all returns, pay the shipping and insurance costs.
If your return is eligible for a refund, it will not include the cost of
shipping and handling charges that may appear on the packing slip or invoice.
When I receive the returned product, I will examine it and notify you by
email, within a reasonable time, if you are entitled to a refund or exchange by
reason for the defect. If you are entitled to an exchange or refund, I will replace the
product or I will refund the purchase price (depending on the original payment method). The fees
shipping and handling fees you have already paid are non-refundable and
Refunded amounts will not include the cost of shipping. A maximum period of 15 days
after receiving our email, it may take a few weeks before you see the
refund on your statement.
For all return requests, send me an e-mail, I'll give you the return address.
Contact information:
sunnyshop211@gmx.frContact
Return of unopened items:
I accept returns of new and unopened items. You can return the items
unopened in their original packaging within 14 days of your purchase, with a receipt or
a proof of purchase. If 14 days have passed since your purchase, I can't give you a proof of purchase.
offer a refund or exchange.
Only regular priced items can be refunded. Sale and personalized items are not refundable. Only non-customized items can be returned.
To track the status of your return, please contact me at the above e-mail address.
Exchanges
I only exchange goods that are defective or damaged.
When you consider that a product is defective, please contact me in
within 14 days of your purchase to the email address below and provide details of the product and the defect. I will then advise you how to return the product.
Exceptions
Some items are not refundable or exchangeable:
- customized items
- on sale
- as part of a final sale.
Shipping
You will be responsible for the shipping costs associated with the return of your item. I am not
You are responsible for any loss or damage that occurs in transit. You must
also, for all returns, pay the shipping and insurance costs.
If your return is eligible for a refund, it will not include the cost of
shipping and handling charges that may appear on the packing slip or invoice.
To return or exchange the item you have purchased, please mail it with
a copy of your receipt and any other information regarding your purchase.
Process
When I receive your article, I will review it and notify you by email,
within a reasonable time, if you are entitled to a refund or exchange.
If you are entitled to a refund, I will refund the purchase price. Shipping and handling charges you have already paid are not refundable and refunded amounts will not include the cost of shipping. It may take up to 15 business days after receiving my email before you see the refund on your statement.
If you are entitled to an exchange, I will send you a new item to the shipping address
initial.
Contact information:
sunnyshop211@gmx.frContact
Clause 16: Intellectual property
All technical documents, products, drawings, photographs given to the buyers remain the exclusive property of sunnyshop211. Only holder of the intellectual property rights on these documents, and must be returned to him at his request.
Customer purchasers undertake not to make any use of these documents which might infringe the supplier's industrial or intellectual property rights, and undertake not to disclose them to any third party.
Clause 17: Jurisdiction
Any dispute relating to the interpretation and execution of these general conditions of sale is subject to French law.
In the absence of amicable resolution, the dispute will be brought before the Commercial Court of Louviers (27).
Done at DAUBEUF PRES VATTEVILLE, January 1, 2021.
Language of the contract
General conditions of sale written in French. In the event that the general terms and conditions of sale are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
Article 13 - Mediation and Dispute Resolution
Clause no. 18: Protection of personal data
Data collected:
Personal data collected on this site are the following:
account opening: when a user's account is created, the user's surname; first name; e-mail address; postal address; connection: when the user connects to the website, the website records, in particular, the user's surname, first name, connection data, usage data, location data and payment data;
profile: using the services provided on the website allows you to enter a profile, which may include an address and telephone number;
payment: when paying for products and services offered on the website, the website records financial data relating to the user's bank account or credit card;
communication: when the website is used to communicate with other members, data concerning the user's communications is stored temporarily;
cookies :
Cookies are used when using the site. Users can deactivate cookies via their browser settings.
Use of personal data
Personal data collected from users is used to provide and improve website services and to maintain a secure environment. More specifically, it is used for the following purposes:
access and use of the website by the user ;
management of the operation and optimization of the website;
organization of the conditions of use of the Payment Services ;
verification, identification and authentication of data transmitted by the user ;
offer the user the possibility of communicating with other users of the website;
implementation of user assistance ;
personalization of services by displaying advertisements based on the user's browsing history and preferences; prevention and detection of fraud, malware (malicious software) and management of security incidents; management of any disputes with users; sending of commercial and advertising information based on user preferences.
Sharing of personal data with third parties.
Personal data shared with third party companies in the following cases:
when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has signed contracts;
when the user publishes publicly accessible information in the free comment areas of the website;
when the user authorizes a third-party website to access his/her data;
when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data for the purposes of providing these services, and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data;
if required by law, the website may transmit data in order to pursue claims against the website and to comply with administrative and judicial proceedings;
if the website is involved in a merger, acquisition, sale of assets or receivership, it may be required to sell or share all or part of its assets, including personal data. In this case, users will be informed before any personal data is transferred to a third party.
Clause No. 19: Security and Confidentiality
The website implements organizational, technical, software and physical digital security measures to protect personal data from alteration, destruction and unauthorized access.
However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information over the Internet.
Implementation of user rights.
In accordance with the regulations applicable to personal data, users have the rights mentioned below.
They may exercise this right by sending a request to the following address: sunnyshop211@gmx.fr
Right of access: customers can exercise their right of access to their personal data.
In this case, before exercising this right, the website may request proof of the user's identity in order to verify its accuracy.
This right of rectification: if the personal data held by the website are inaccurate, they can request the update of the information.
Right of deletion of data: Users may request the deletion of their personal data in accordance with applicable data protection laws.
For the right to limitation of processing: users can request the website to limit the processing of personal data in accordance with the assumptions provided for by the RGPD.
Right to object to the processing of data: users may object to their data being processed in accordance with the assumptions set out in the RGPD.
Right to portability: they can demand that the website gives them the personal data provided to it in order to transmit it to a new website.
Evolution of this clause.
The website reserves the right to modify this privacy policy at any time.
In the event of a change to this personal data protection clause, the website undertakes to publish the new version on its website. The website will also inform users of the modification by e-mail, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he may delete his account.
Thank you for reading our terms and conditions.
sunnyshop211
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